State Farm® Insurance Agent Brian West

"Angela Boynton helped us bundle home, car and life insurance at an affordable rate for our needs! This was an amazing experience and it felt more like hanging out at a friend’s house then being in a stuffy insurance office!"

"Wow in 2025 a company that seems to care what service they offer instead of the money they can make! From Shelby answering the call to Kirra making me a great policy and checking I had all the coverage I needed what a great experience, no upselling just making sure I was aware of what I had and what my options were. Thanks."

"Ryan West State Farm insurance agent Shelby was pleasant to talk to help me out tremendously made my day with that in mind I can’t go no other place with friendly service like that they are truly the best thank you, Shelby"

"Fantastic team at Brian West State Farm!"

"I’ve had the worst experience with this agency. They do not respond to their 24 hour texting. Nothing. They leave you hanging which is really frustrating over a weekend when you have been in an accident. State Farm does not have a country wide 24 hour anything. (Possible roadside assistance but they will direct you to call the 800 customer service number or your local agent). I have had two instances after hours when I needed assistance, texted them, and never heard back. I guess technically it does say on their website that you can send them a text 24 hours a day… but I assumed that meant they would answer in emergency situations as well."

"Really appreciate the staff at Brian West State Farm, they consistently help me find the best solutions for all my insurance needs. Just spoke with Brandon yesterday and he helped me to find the best homeowners policy that fits my needs for the upcoming year. Everyone I have worked with there, Brandon, Paula, and Fraser have always gone above and beyond to ensure I have the tools and info I need to make the right decisions for me."

"My husband and I have been with State Farm for about two decades now. Unfortunately we have needed a lot of extra help over the past few months, but I’m so grateful for the team here and had to write a review. The team has helped us at every step along the way, especially Brandon and Chase (Jace? - sorry!) who have been more than helpful and flexible in coming up with creative solutions to help our situation. I’m extremely happy they are part of my car/ renters/ life insurance team! Thanks again!"

"Katie Noland in Brian West's office is outstanding! From start to finish Katie answered every question and assured me that everything is in order to change from MANY years at GEICO to State Farm Insurance, Fantastic service and always available, I highly recommend giving Katie a call!!!"

"I've used this State Farm for many years. Brandon Hare has been great. Their prices are reasonable and everyone that I've dealt with has been pleasant and knowledgeable. I've recommended multiple people to them. Dont hesitate to call them if you are looking for insurance."

"Thanks Katie for all your help. Excellent service!!!"

"Have been with State Farm for 40 years They are the best!!"

"Angela was very professional"

"KIRRA KIRRA KIRRA Just ask for Kirra and you won't have to worry about ANYTHING!!! Whatever is better than ABOVE AND BEYOND is where Kirra is and does!!!! ☆☆☆☆☆☆☆☆☆"

"I don’t normally leave reviews but the service I received today deserves recognition. Vivianna Mobley provided me the best customer service experience I’ve ever encountered. I dread the insurance process, but Vivianna was fast, efficient and made the process so quick and easy. Whatever Vivianna is getting paid needs to be increased alongside a promotion. Due to the service provided by Vivianna I believe she is the only account representative I wish to converse with in the future. Excellent service!!!!"

"I am a new customer at the State Farm Agency of Brian West . I was greeted by Customer Service Rep. Brandon Hare . I had two minor problems that day that needed to be addressed.. Brandon resolved both issues in a timely manor . I was extremely pleased with the quick service I received. Which is one of the major reasons I stay with State Farm."

"Alex was super friendly and helpful, she went above and beyond to make sure we got the best rate. We are really appreciative of her service!"

"Kirra was excellent today. Quick and efficient with fair pricing. Been with this office for years and they always do a great job."

"Great service!! Thank you Che !!"

"Fraser MacKinlay provided me with great service setting up insurance for my brand-new car and also taking care of maintaining coverage for my "old" car, which I will selling fairly soon. Fast and friendly!"

"Nick Stallone was a pleasure to work with. He was interested in finding me the insurance best suited for my needs. He provided me with multiple quotes for auto and home insurance. My other quotes I obtained from other sources were laughable compared to the treatment I received from Nick. I feel like I have a friend when working with Nick. He has excellent professionalism and knowledge in the industry. Thanks again, Nick! I am providing an update: Nick has opened his own agency. Congrats to him! I now have Che Seegobin handling my insurance needs at Brian West State Farm Agency. Che is a continuation of the exemplary service and help that I received with Nick! I would say that Brian West knows how to recognize the right persons character and knowledge when hiring his personnel. A+ company and service. I recommend highly!"

"This office gave great customer service from the initial contact with front desk to the agent, Jon, that I was assigned to. All my questions and concerns were addressed to give me the best auto and renter's quote on the phone and decided to finish at the office. Doing face to face business confirmed easing my decision to switch with how I was greeted and checked upon while notifying I was there. Jon is patient, genuine, and thorough; even managed to lower the quote amount!!! Above and beyond and I hope I don't have need for claims, but seems I will still get the service I need with a smile."

"I’ve been a loyal State Farm customer for years, but my recent experience has been extremely disappointing. While the staff was initially pleasant to talk to, they were unable to resolve an issue caused by one of their own representatives canceling the wrong car on my policy. I called multiple times and was repeatedly assured the issue would be rectified. Despite this, weeks went by with no resolution. Then, I started receiving notices from the state of Florida, stating my insurance was canceled, and I faced license and plate suspension. To make matters worse, the app showed my payment was on hold, and the rest of my insurance was marked as delinquent and canceled. Each time I called, I was told it would be corrected, but there was no follow-through. They cited a backlog as the reason for yet another 4-day delay. This has been going on for over a month, with no end in sight. When I asked to speak with Brian, I was informed he was like the CEO and doesn’t speak directly to clients. Furthermore, he was unavailable until after the holidays, and I’d need to schedule an appointment to speak with him. This level of service is completely unacceptable. I expected better from State Farm, especially after being a long-time customer."

"We recently worked with Kailee West at State Farm to set up our home and auto insurance, and we couldn’t be more impressed with her service. She went above and beyond our expectations, making the entire process smooth and stress-free. Kailee was not only knowledgeable and professional but also incredibly patient and thorough, taking the time to explain all of our coverage options in detail. She ensured we understood every aspect of our policies and tailored them perfectly to meet our needs. What truly stood out was her willingness to go the extra mile to find us the best rates without compromising on coverage. She followed up promptly, kept us updated throughout the process, and made sure we felt confident in our decisions. We highly recommend Kailee West for anyone looking for exceptional service and personalized care when it comes to insurance. She turned what could have been a complicated process into an enjoyable experience!"

"Just switched to State farm today and let me start by saying Kailee West is an awesome person. Not only did she reach out to me many times thru email and phone calls. She was understanding about my work times and took the time to schedule a time for us to speak on one of my days off. She informed me of all my options and price rates. Talked me through anything I didn't understand and insured me at a better rate. The place I just canceled with was way to expensive. Leading me to lower my policy, which was still really expensive at $231/mo. for just PIP... Luckily like a good neighbor, State Farm is there!! I feel protected on the road now. Thank you so much honey for all your time."

"My husband and I have had a great experience with this agency. Brandon has gone above and beyond to help us . We highly recommend this State Farm agency for your insurance needs ."